NO-SHOW & 12-HOUR CANCELLATION POLICY
A minimum 12-hour notice for cancelling or rescheduling appointments is required. Any cancellation with less than 12 hours’ notice will incur a 50% cancellation fee. The full rate will be charged for a “no-show” 15 minutes after the appointment start time. Full charges will be imposed for a “no-show”. Appointments cannot be rescheduled with less than 12-hours’ notice.
LATE ARRIVAL POLICY
Please arrive at least 5 minutes before your appointment. A late arrival will result in a shortened treatment, without discount, to accommodate other guests fairly.
Only guests with appointments are welcome in the spa. Please make other arrangements for babies, children, and pets for the comfort of other guests otherwise your appointment will be cancelled and the late cancellation policy will apply.
Minors over 16 are welcome for massages, but must be accompanied by a legal guardian.
If you are pregnant, we can only perform prenatal massage and foot reflexology and only after the first trimester. Please consult with your doctor before booking.
The spa has no dedicated parking spots and be aware that traffic conditions vary greatly in Vancouver. Please plan ahead as our cancellation policy still applies during bad traffic conditions.
Our spa therapists are not Registered Massage Therapists unless otherwise stated.
Please turn off or silence your cell phone while in the spa and use a quiet voice.
If you have a cold or flu, please consider rebooking your appointment as it is very easy for your practitioner to pick up your cold or flu during a massage.